Shipping & Delivery Policy

At Teakline SDN BHD, we are committed to delivering your furniture safely and on time.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Processing Your Order

Once you place an order, we begin processing it within 1–2 business days. Orders are only
processed during business days (Monday to Friday, excluding public holidays).

2. Delivery Methods

We currently offer delivery within Malaysia. All deliveries are handled through our trusted
logistics partners to ensure safe and reliable delivery of your items.

3. Shipping Time

The estimated delivery time depends on your location and product availability:

  • Processing time: 1–2 business days
  • Delivery time within Peninsular Malaysia: 3–7 business days
  • Delivery time to East Malaysia: 5–9 business days

These timelines are estimates and may vary slightly due to logistical factors or public
holidays.

4. Delivery Charges

  • Standard delivery fees apply based on location and order size
  • Shipping charges will be calculated at checkout

5. Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email containing
tracking details (if available) and estimated arrival information.

6. Delivery Issues

If your delivery is delayed, damaged, or incomplete, please contact us as soon as possible:

7. Inspection Upon Delivery

We recommend that you inspect all items upon delivery. If there is visible damage, please
notify the delivery personnel and contact us immediately.

8. Failed Delivery Attempts

If our delivery partner is unable to deliver your order due to no one being present
or an incorrect address, additional delivery charges may apply if a second delivery
attempt is required.

9. Contact Us

If you have any questions regarding shipping or delivery, contact us at:

  • Teakline SDN BHD
  • Email: info@theteakline.com
  • Address: 62-G, 62-1 & 62-2, Jalan Suria Puchong 1, Puchong Gateway, 47110 Puchong,
    Selangor, Malaysia