At Teakline SDN BHD, we want you to be completely satisfied with your purchase.
If you are not fully satisfied, you may be eligible for a return or refund under the conditions outlined below.

1. Eligibility for Returns

To be eligible for a refund or exchange, the item must:

  • Be unused and in the original condition
  • Have all tags, labels, and packaging intact
  • Be returned within 7 days of delivery

Items that are damaged due to customer misuse or show signs of wear may not qualify for a refund or exchange.

2. How to Request a Return

To request a return or refund, please contact our customer support team at:

  • Email: info@theteakline.com
  • Provide your order number and photos of the item (if damaged)
  • We will review your request and respond within 2–3 business days.

3. Return Shipping

For approved returns, the customer is responsible for return shipping unless the product is defective or incorrect.

4. Refund Processing

Once we receive your returned item and confirm its condition:

  • Refunds will be processed within 7–10 business days
  • Refunds will be issued via the original payment method
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit (your choice)

5. Exchanges

Exchanges are accepted for eligible items and are subject to availability.

To request an exchange, contact us at
info@theteakline.com with details of the new item.

6. Damaged or Faulty Items

If your item arrives defective, damaged, or incorrect, you may qualify for a full refund or replacement.

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the defect or damage

7. Non-Returnable Items

  • Items not in original condition
  • Products with altered or missing parts
  • Items returned after the allowed return period

8. Contact Us

If you have questions about refunds or returns, reach us at:

  • Teakline SDN BHD
  • Email: info@theteakline.com
  • Address: 62-G, 62-1 & 62-2, Jalan Suria Puchong 1, Puchong Gateway, 47110 Puchong, Selangor, Malaysia